Your privacy matters to us. This Privacy Policy explains exactly what personal data pkd365 collects from users, why we collect it, how we use and protect it, and what rights you hold over your information. We encourage you to read this document carefully before creating an account.
A plain-English overview of the most important data practices. The full legal clauses below take precedence in all cases.
Registration details, identity documents (CNIC/passport for KYC), transaction records, device/browser data and customer support communications.
To operate your account, verify your identity, process transactions, comply with anti-money laundering (AML) obligations, and provide personalised platform experiences.
TLS encryption in transit, access controls at rest, limited staff access on a need-to-know basis, and regular security reviews of data-handling processes.
We do not sell your personal data to unaffiliated third parties for advertising. We do not share your data with Pakistani government bodies without a lawful obligation to do so.
Subject to applicable law, you may request access to, correction of, or deletion of your personal data. You may also object to certain processing activities.
For any privacy-related query or rights request, contact our support team at [email protected]. We aim to respond within 30 days.
pkd365 ("we", "us", "our", "the Platform") is an English-language online betting and casino information platform targeting the Pakistan market. We are committed to protecting the privacy and personal data of all users ("you", "User", "Player") who access or interact with the pkd365 website and associated digital services.
This Privacy Policy ("Policy") sets out in formal, structured detail: the categories of personal data we collect; the purposes for which that data is processed; the legal bases upon which processing is conducted; how data is shared, stored and protected; and the rights available to you in respect of your personal data.
By registering an account, accessing the pkd365 Platform or otherwise submitting your personal information to us, you acknowledge that you have read and understood this Policy and consent to the data practices described herein, to the extent that consent is the applicable legal basis for processing.
pkd365 is not affiliated with, licensed by, endorsed by or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any Pakistani provincial authority. References to Pakistani payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are for contextual purposes only and do not imply those organisations endorse this platform or its data practices.
The following definitions apply throughout this Privacy Policy:
When you create a pkd365 account, we collect the information you provide during the registration process. This typically includes your full legal name, date of birth, email address, country of residence and a chosen username. This information is necessary to create and administer your account and to verify your eligibility to use the platform.
To comply with anti-money laundering (AML) requirements and to confirm your age and identity, we may request identity documents including a valid Computerised National Identity Card (CNIC) or passport, proof of residential address, and in some cases a liveness check or selfie photograph. These documents are processed exclusively through our secure HTTPS verification portal and handled with the highest level of confidentiality.
We record details of all deposits, withdrawals, bets and game transactions associated with your account. This includes transaction amounts (in the operator's currency, with PKR equivalents displayed where applicable), timestamps, payment method references and transaction outcomes. This data is required for account management, dispute resolution and regulatory compliance.
When you access the pkd365 Platform, we automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, screen resolution, referring URLs and session duration. This data helps us optimise the Platform's performance and detect fraudulent or suspicious access patterns.
We collect data about how you interact with the Platform — including pages visited, games played, bet types selected, features used and time spent on individual sections. This data is used to personalise your experience, optimise content presentation and identify areas for product improvement.
If you contact our support team by email or live chat, we retain a record of your communications, including the subject matter, attachments and any resolutions provided. These records are maintained for quality assurance and to assist with follow-up queries.
The table below summarises the primary categories of processing activity conducted by pkd365, the data types involved and the purposes for which processing is carried out.
| Processing Activity | Data Types Used | Purpose |
|---|---|---|
| Account Creation | Registration data, device data | Establish and manage your user account |
| Identity Verification | KYC documents, selfie/liveness data | Confirm age, identity and address; comply with AML obligations |
| Transaction Processing | Financial data, payment method details | Process deposits, withdrawals and betting activity |
| Platform Personalisation | Behavioural data, usage data | Tailor content, game recommendations and promotional offers |
| Fraud Prevention | Technical data, transaction data, IP address | Detect and prevent fraudulent, abusive or unauthorised activity |
| Responsible Gambling | Behavioural data, transaction data | Monitor for signs of problem gambling; enforce player limits and self-exclusions |
| Marketing Communications | Email address, usage preferences | Send promotional offers and platform updates (where consent is given) |
| Legal & Regulatory Compliance | All categories as required | Meet AML, KYC, licensing and legal obligations in the operator's jurisdiction |
| Customer Support | Communications data, account data | Resolve queries, complaints and disputes |
pkd365 processes personal data only where a valid legal basis exists under applicable data-protection law. The legal bases we rely upon are as follows:
pkd365 may share your personal data with carefully selected third-party service providers who assist in operating the Platform. These include identity verification providers, payment processing infrastructure partners, fraud prevention technology providers, and customer support platform operators. All third-party processors are required to process data only on our instructions and in accordance with applicable data-protection standards.
We may disclose your personal data to competent regulatory authorities, law enforcement bodies or courts where we are required to do so by a binding legal obligation — for example, in response to a valid court order, AML reporting obligation or licensing authority request. We will not volunteer data to Pakistani government authorities beyond what is legally required.
In the event of a merger, acquisition, asset sale or restructuring involving pkd365 or its operator, personal data may be transferred to the acquiring or successor entity. Users will be notified of material changes to data controller identity where required by applicable law.
pkd365 uses cookies and similar tracking technologies to operate the Platform, enhance your user experience and analyse how the site is used. The categories of cookies employed are as follows:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, though certain personalisation features may be affected. Strictly necessary cookies cannot be disabled through browser settings while remaining logged in.
pkd365 retains personal data only for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable law and regulatory obligations. Indicative retention periods are as follows:
pkd365 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction or alteration. These measures include:
While we apply industry-standard security measures, no digital transmission or storage system is entirely immune from risk. We cannot guarantee absolute security against all threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as required by applicable law.
Subject to applicable data-protection laws and the legal basis upon which your data is processed, you may hold the following rights in respect of your personal data held by pkd365:
Request a copy of the personal data pkd365 holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your account without undue delay.
Request deletion of your personal data where it is no longer needed, subject to retention obligations under AML and licensing law.
Request that we restrict processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold.
Where processing is based on your consent or a contract, request that your data be provided to you in a structured, machine-readable format.
Object to processing based on legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
To exercise any of the rights above, please submit a written request to our support team at [email protected]. We aim to respond to all verified rights requests within 30 days. We may need to verify your identity before processing a request to protect against unauthorised disclosure.
The pkd365 Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the applicable operator/license jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age.
If we become aware that a minor has submitted personal data to us without verifiable parental consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered an account on pkd365, please contact us immediately at [email protected].
pkd365 operates as a globally accessible platform. Personal data collected from Pakistani users may be transferred to and stored on servers or processed by service providers located in countries outside Pakistan. Such transfers may include countries that do not have data-protection laws equivalent to those applicable in your jurisdiction.
Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place — for example, by using contractual clauses that require the recipient to protect the data to a standard equivalent to that required under the applicable framework for the operator's license jurisdiction.
By registering an account and using the pkd365 Platform, you acknowledge that your personal data may be transferred, stored and processed outside Pakistan in accordance with this Policy.
pkd365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law or business operations. Where amendments are material — for example, a significant change in how we use your data or a change in the data controller identity — we will endeavour to provide advance notice via Platform notification or email to your registered address.
The "Last reviewed" date shown at the top of this page will be updated whenever the Policy is revised. Your continued use of the Platform following publication of a revised Policy constitutes your acceptance of those changes. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure by contacting our support team.
For any privacy-related query, rights request, complaint or concern, please contact the pkd365 data support team using the details below. We are committed to addressing your privacy concerns promptly and transparently.
Email Support
[email protected]Response Target
Within 30 days of receiving a verified requestSupport Hours
24/7 — English (primary) · Urdu (on request)When Contacting Us
To help us process your request efficiently, please include:
For related policies, please review our Terms & Conditions and Responsible Gambling Policy.
Now that you understand how pkd365 handles your data, explore our platform with confidence — or review our other policy pages for complete transparency.
🔞 18+ only, or the higher minimum age required by the applicable operator/license jurisdiction. Gambling involves risk. Local laws may restrict gambling. This document does not constitute legal advice.